Position: Box Office Manager (Full-Time)
Reports to: Director of Operations
Supervises: Box Office Assistant(s) and Box Office volunteers
This position requires supervising of the Box Office which includes but is not limited to the maintenance of patron subscribers and individual ticket sales; determining ticket stock and general office supplies. The position also includes a close working relationship with the Director of Marketing by providing input on the flow and distribution of relative marketing materials and assisting in press release creation. The Box Office Manager is considered a “Department Head” and reports directly to the Director of Operations. Other position related tasks are listed below.
Qualifications & Skills needed:
- High school diploma.
- Bachelor degree preferred or a minimum of 2 years in a related customer service position and/or marketing.
- Strong customer service skills, suggestive selling, up selling, and ability to increase box office sales through database mining.
- Management and leadership skills necessary to direct and train others to assist you in the Box Office.
- Strong organizational and writing skills necessary to assist with press releases and ad text.
- Ability to multi-task and complete multiple projects quickly and efficiently.
- Computer proficiency in Microsoft Word, Excel, Outlook, and data base management. Theater Manager training available, but must possess ability to learn programs quickly and train other staff and/or volunteers to use them. Willingness to learn, WordPress, Facebook, Twitter and Constant Contact programs to manage them.
- Diplomatic, tactful, and customer-focused, with a professional phone manner and ability to interact with staff, patrons, volunteers and clients.
- Ability to speak publicly on behalf of The Players at public events if necessary.
- Must project a professional and positive image and able to work with all levels of society.
- Team-player, flexible, adaptable, personable, and able to work well with others.
- Must be able to take direction and fulfill responsibilities under stress or pressure, with minimal direct supervision.
- Have the ability to accommodate a flexible schedule, including ability to work evenings, weekends, and holidays if necessary.
Minimum of 40 hours per week
Hours: 2pm-close on show nights; 9:30am-6pm on non-show nights; 2 days off per week will vary and not necessarily by back to back depending on the weekly box office schedule.
Salary range: $24,000 – $30,000 annually
Other duties include but not limited to:
- Ensures the Box Office hours are covered during all hours of operations; creates a schedule at least a month in advance for Box Office Staff and assistants. Schedule should include all regular volunteers.
- Helps recruit, train and retain Box Office staff/volunteers.
- Sell tickets to all performances; oversee the taking of ticket orders and the processing of routine office functions by staff/volunteers.
- Be the first to answer all incoming calls unless an assistant or volunteer is present in the Box Office.
- Encourage, through public relations, positive feelings about The Players among our potential and existing customers.
- Maintain records of Box Office sales activity including the daily close.
- Prepare daily bank deposits and go to the bank two to three times a week to make deposits; maintain the safe balances and small change levels for the Box Office and Concession banks.
- Resolves ticket or reservation mix-ups.
- Work closely with Volunteer Coordinator to ensure ushers are at every show; serve as liaison between Front House operations and the Head Usher; this includes readying the lobby for an audience’s arrival and overseeing the stuffing of Playbill inserts by the ushers.
- Recommends to the Director of Operations, suggestions that would result in increased Box Office activity (increased sales) or ideas to better the customer service provided to the patrons.
- Oversees all aspects annual Season Ticket Sale campaign, such as Broadway, Summer Sizzler and Backstage series’ including the solicitation, mailing and processing of orders, changes, record keeping, ticket mailings, and distributing the processed orders during the last show of the season. This also includes traveling to retirement homes to renew groups as a whole. (The Director of Operations will provide training for this function)
- Authorize all issuance of complimentary tickets with regard to Box Office Assistants and Volunteers selling tickets.
- Ensure that “House Seats” and “Media Comps” are set aside for emergencies and monitor their issuance.
- Maintain current and solicit new group sales.
- Manage all aspects of Arts Management (AM) system including providing reports of ticket trends, sales volume, etc to upper management. (Training provided by Director of Operations). This also includes the inputting of new patrons and all upcoming events into the system and managing the websales. Work closely with AM team and IT team to resolve AM program issue to keep our system active and on line at all times. Participate in Arts Management web training when necessary
- Ensure that all staff and volunteers are obtaining e-mail address of patrons to keep e-blast updated.
- Maintain current events on the electronic marquee.
- Maintain stock levels of marketing brochures, tabletop information, and programs in lobby; coordinate with ushers the stuffing of inserts into playbills for each performance.
- Provide a monthly board report to the Managing Director that includes, but is not limited to, tickets sales and yearly comparisons and general progress of the Box Office.
- Solve any last minute problems that may arise prior or during a performance to ensure that each patron is provided a true “Theatre Experience” at The Players.
- Assist the Director of Marketing with necessary advertising materials and social media needs.
Note: This job description is a generalization not intended to cover each and every task but to help set the parameters for this position. The Players believes it is impossible to detail every task that may be required of you as a “Team Player”. As such, there may be times you will be requested to complete tasks not defined specifically in this job description.
Submit letter of interest and resume to: Director of Human Resources, Attn: Patty Campbell at firstname.lastname@example.org
Position closing date: April 28, 2017
Position: Audio/Video Engineer
Reports to: Assistant Director, Technical Director, Assistant Technical Director
Supervises: Box Office Assistant(s) and Box Office volunteers
Salary Range: $26,000 – $28,000 with Full Benefits
The Audio/Video Engineer (AVE) is an important part of the technical team of The Players Centre. The AVE has a close working relationship with the Artistic Director, Production Manager, Technical Director and Assistant Technical Director. The AVE’s primary function is to operate sound equipment for all productions, lectures, speeches and presentations. Programs in use are QLab and Show Cue System SCS. Operates maintains and repairs equipment used in productions, lectures, and meetings, including microphones (wired and wireless), video cameras, recorders, computer hardware and software, projectors and sound mixing equipment. Knowledge and familiarity with editing equipment and software may be required. Must be creative and flexible with strong communication skills and have the ability to interact with coworkers and guest designers, often under deadline pressure. In addition to being proficient with computer systems used in multimedia production, this position also requires word processing skills. The AVE must be able to sit and stand for long periods of time and must have good hearing and eyesight. Additionally, the AVE should have University/College training in technical theatre that includes carpentry skills, as well as substantial professional experience in the field. The AVE works with a great deal of independence and exercises independent judgment in performing a wide variety of duties. Because of the operating hours of most facilities, close supervision is not normally required nor expected. Must have the ability to maintain irregular and extended working hours especially during show builds, technical weeks and strike; able to lift, push or pull objects up to 100 pounds using appropriate tools. The AVE may need to assist the TD and ATD with builds, props etc., during the day. Experience in building sets, lighting, prop construction and the like will be essential.
In general, the AVE may do any or all of the following:
- Operate sound equipment for all productions, lectures, speeches and presentations. Programs in use are QLab and Show Cue System SCS.
- Operate and maintain AV equipment used to amplify, record, and display sound and images at events. Specific equipment includes: Yamaha 48 Ch. Digital Mixing Console M7CL and an ETC ION and ETC Expression light board
- Sets up, maintains, and operates sound systems for theatre, dance, music, and other productions and projects and assists guest designers with technical needs of the theatre and studio (including but not limited to the Holiday Review, Spring Showcase, Players Kid’s musical, Players Follies Showcases and all other outreach and Summer Camp shows.)
- Use video cameras to shoot images or serve as projectionists when needed.
- Adjust sound, monitors, and amplifiers for each production, including musicians, orchestra members, backstage, and actors
- Coordinate graphics, projections, and sound cues used in productions.
- Edit, copy, and store audio and video recordings. Familiarity with Audacity, Adobe PhotoShop and Premier or similar audio video and visual programs.
- Track inventory of equipment and order supplies such as batteries, gels, and light bulbs etc.
- Transport, assemble, and maintain equipment used in multimedia production outside of the theatre
- Attends all technical week rehearsals and production meetings in order to assist in the technical aspects of mounting a show and attends all staff meetings.
- Manage and organize the electrical room, and sound booth.
- Assist technical team with organizing, cleaning and maintaining all backstage areas and scene shop, including general maintenance and building repairs.
- Supervise and work with carpenters/volunteers in the construction of the set and props for each production on days there are no evening productions.
Because an AVE may be called upon to deal with a wide range of technical issues, he or she benefits from a working knowledge of techniques, methods and procedures of theatre, dance, and music productions. This range of knowledge also includes stage, set, sound and lighting design and implementation; stage management; computerized lighting systems; stage carpentry; and all appropriate safety precautions and procedures.
Please email resume and cover letter to: email@example.com